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Creating services

A service is what your customers book: a studio rental, a session, a class, or a mobile visit. Each service defines how time is handled, what it costs, who performs it, and where it happens.

You create and edit services from Dashboard → Services. The service editor is organized into sections: Details, Booking Flow, Duration & Pricing, Capacity, Staff, Spaces & Resources, Availability Rules, Forms & Agreements, and Advanced Rules.

Step 1: Choose the booking flow​

The Booking Flow setting describes how the service is delivered:

  • Rental — the customer books a space or resource for a stretch of time.
  • Fixed-location service — the service happens at your location.
  • Mobile service — you travel to the customer. (This is what makes travel fees available — see Pricing, deposits & fees.)

Step 2: Choose how time is handled​

The duration setting determines what the customer sees when they book:

  • Fixed duration — one set length for every booking (for example, a 1-hour session).
  • Multiple duration options — the customer picks from the durations you define (30 min, 1 hr, 2 hr). Each duration has its own label and price.
  • Flexible duration — the customer chooses a start and end time on your calendar. You set a minimum bookable time, an optional maximum bookable time, a time increment the calendar snaps to, and an hourly rate.

Durations are entered as rows with a Label, Minutes, and Price. For a single fixed duration, one row is enough — the default is 60 minutes labeled "1 Hour". With multiple options, each row appears as a card on your booking page under "How long do you need?", with its price shown beneath it.

How long should the increment be?

The increment controls how granular the customer's start and end times can be. A 30-minute increment means every selection snaps to :00 or :30. Smaller increments give customers more freedom but produce less predictable calendars.

Step 3: Fill in the details​

  • Service image — JPG, PNG, WebP, or HEIC, up to 15 MB. This shows on your public booking page.
  • Name and Description — how the service appears to customers.
  • Public tag — an optional short label (up to 20 characters, for example "Christmas") shown on the public booking page. Useful for seasonal or limited-time offerings.

Step 4: Set capacity and group pricing​

The Capacity section controls guest-based pricing. Choose the model that fits:

  • No guest-based pricing — same price regardless of group size.
  • Tiered pricing — different rates depending on group size. You define ranges with a price each, for example 1–2 people at one rate, 3–4 at another.
  • Base + overage — a flat rate up to a number of guests, then a charge per additional person ("Each additional guest +$X").

You can also set minimum and maximum group sizes. Full details are in Pricing, deposits & fees.

Step 5: Configure staff and spaces​

  • Staff — choose No staff required, Staff optional, or Staff required, and whether customers may request a specific staff member. See Staff for how staffing modes work.
  • Spaces & Resources — choose Yes, require a bookable resource if this service needs a specific space or piece of equipment. See Spaces & equipment.
Service vs. add-on

If a choice changes what the booking is, make it a separate service. If it is an optional extra on top of a booking, make it an add-on.

Step 6: Set the rest​

  • Availability Rules — constraints like how far in advance customers can book.
  • Forms & Agreements — intake questions and documents customers must complete.
  • Advanced Rules — booking rules specific to this service.

When you're done, choose Create service (or Save service when editing).

After you create a service​

  • A service is Active by default, which means it appears on your booking page immediately.
  • Use the Active/Inactive toggle to pause it without deleting anything. Inactive services disappear from the booking page but keep their history.
  • Duplicate service copies the service so you can reuse its setup as a starting point.
  • Archive service removes it from the booking page for good. Existing bookings, reports, and payment history remain unchanged.