Messages

Messages is your inbox for talking to customers — one conversation per booking. Open it at Dashboard → Messages; any team member can read and reply.

The inbox

The sidebar lists every conversation with the client's name, a preview of the latest message, and an unread badge. The top shows three counts: Unread messages, Active chats, and Archived chats, with Active and Archive tabs. New messages from customers also trigger the New client portal message notification (see Notifications).

A conversation

Open a thread to see the full exchange: each bubble shows who sent it and when. The header links to the client's profile and includes an Open booking link that jumps straight to that booking in the bookings workspace. Type your reply and send — the customer gets it by email, marked as a new message in their own view.

What customers see

Customers reply from their booking page — the link from their confirmation email opens a message thread where they can write to you directly. There's nothing to install; it's a simple chat tied to their booking.

Archiving

Threads stay active while the booking is live. When a booking is completed, cancelled, or marked no-show, its thread moves to Archive and becomes read-only — once a booking is closed, the conversation can't be continued from either side.